Algo Device Management Platform

Description

The Algo Device Management Platform (ADMP) is a cloud-based device management solution to manage, monitor, and configure Algo IP endpoints from any location. Devices can be easily grouped via a tagging functionality, allowing devices to be coded by district, department, and/or function to easily oversee many devices. Devices can be supervised for connectivity, and issue email-based notifications should devices go offline, allowing for a real-time overview of device status. With a list of management activities, an end user or service provider can push to update configuration settings, troubleshoot devices, and upgrade firmware. Devices can be easily grouped via the tagging functionality to be overseen by district, department, and/or functionality. The ADMP is a helpful tool for both service providers and end users to effectively oversee all Algo IP endpoints deployed in a large environment or over multiple locations and networks.

Device management activities include:

• Push configuration: either full config files or dedicated settings (i.e. volume control)

• Troubleshoot devices: reboot and activate test tones

• Upgrade to latest device firmware: search for and update the firmware with one click.

Monitoring Devices

Users can monitor all Algo devices with Algo’s cloud-based platform. Devices are monitored for status, connectivity, and health. With a single-pane dashboard display on the main login page, users are provided with a quick overview of relevant information, such as devices monitored, products being monitored, and firmware upgrades available. Within the list of devices, users will see key details of each device including the local IP address, the current firmware version running on each device, and any relevant tags that have been applied. An email-based notification system within the ADMP will automatically send email notifications when a device becomes disconnected.

Users are also able to place devices they have uploaded in an unmonitored state within the ADMP. This will allow users to perform all management functionality to the device but will not monitor the device for connectivity, thus email notifications will not be sent should any unmonitored device go offline.

Managing Devices

From the management tab, users can see all Algo devices registered to their ADMP account. To manage the Algo IP endpoints, several actions can be performed for device organization, configuration, or troubleshooting. Actions are performed on either a single device or groups of devices based on the assigned tags.

Devices are organized by sorting the monitored device list or filtering tags. To find specific devices, users can also use the search function for quicker results. Configuring a device requires users to upload a configuration file or simply set a speaker volume straight from the ADMP. Users can also upgrade devices to the latest firmware or the firmware version of their choosing. Remote troubleshooting is also available through the ADMP, enabling users to either reboot a device or trigger a test tone.

Configuring Devices

Configuring Algo devices require that the ADMP be running firmware version 5.2 or higher. A user will need to also add the ADMP Account ID to the web interface of each Algo device.

With the exception of the 8180G, 8128G1, and 8028G1 units, the vast majority of Algo IP endpoints are compatible with the ADMP.

All InformaCast variants of the above Algo products are also compatible with the ADMP.

Overseeing Algo Devices

The Algo Device Management Platform simplifies the process of managing, monitoring, and maintaining Algo devices. It is particularly useful for organizations managing multiple devices spanned over a large facility or campus, or for a service provider who manages devices for multiple end users and in multiple locations. The ADMP allows users to easily see if a device goes offline and respond as needed by either refreshing the device or making a visit to the site to inspect the device. Since the health of each device can be checked and actions can be performed remotely, such as initiating a mass upgrade, the ADMP is ideal for reducing the number of visits service providers need to make to each site, which subsequently reduces travel and labor costs.